How to Conduct Number Screening Consultation via KK-DATA Two-Way Customer Service? Complete Operation Guide

In overseas customer acquisition or B2B SaaS promotion, batch verifying the validity, activity, and even gender of Telegram and WhatsApp numbers is almost an essential step. Whether you are a beginner just getting into number screening or an experienced operator who has used other platforms, you will inevitably encounter issues that require manual intervention: Does number generation support a specific country? How to configure activity detection for a particular platform? Recharge amount not credited? In such cases, contacting customer service directly is often the fastest solution.

KK-DATA offers a unique two-way customer service system (bot + human agent handover) specifically designed to handle various issues related to KK-DATA two-way customer service number screening consultation. This article provides a complete operation guide, walking you through every step from clicking the link to receiving professional solutions, along with a pre-consultation checklist, precautions, and frequently asked questions.

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What is KK-DATA Two-Way Customer Service? How is it Different from Regular Website Customer Service?

How Two-Way Customer Service Works

Traditional online customer service (e.g., web pop-ups, email tickets) typically has the following pain points:

• Slow response, especially outside working hours
• Conversation history not easily synchronized across devices
• Easy to be impersonated (fake website customer service)

KK-DATA adopts a bot + human agent handover model:

1. First, you send a message via Telegram bot (@kkdata_robot).
2. The bot automatically replies to common questions and records your account info.
3. If the issue is beyond self-service scope, the bot transfers you to a human agent.
4. The entire conversation history is retained in Telegram, accessible anytime.

Advantages of Choosing Two-Way Customer Service

Comparison Dimension	Traditional Website Customer Service	KK-DATA Two-Way Customer Service
Response Speed	Weekday daytime, 5-15 minutes	Instant during work hours, automatic message intake outside hours
Anti-counterfeit Verification	Requires recognizing official domain	Only two official Telegram accounts (bot + agent)
Account Binding	Requires providing password	Quick binding via UID or email, no password disclosure needed
Task Notifications	Generally none	Automatic result push via bot after screening task completion

For users who frequently need KK-DATA two-way customer service number screening consultation, this model not only saves the hassle of repeatedly logging into the website but also allows real-time follow-up on mobile devices.

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Which Number Screening Issues Are Suitable for Two-Way Customer Service?

Not all issues require contacting customer service. The following scenarios are strongly recommended to be handled via two-way customer service rather than reading documentation.

Questions About Platform Features and Billing

• “I’m preparing to screen 50,000 Mexican numbers for WhatsApp validity, but the unit price shown on the console is higher than what I previously understood. Can you explain the pricing logic?”
• “What exactly is the difference between iMessage detection and RCS detection? My number list is from US T-Mobile carriers, which one should I choose?”
• “I want to recharge only after completing part of the task, but my balance is insufficient for the estimated cost. Can you deduct only a portion first?”

Questions About Task Configuration and Data Processing

• “I have a CSV file with 800,000 numbers in E.164 format, but some are missing country codes. Does your system support auto-completion?”
• “After screening, I want to export both tgid and activity tags. Do you support multiple values in one column?”
• “The data deduplication warehouse shows that a number already exists, but I need to force a re-check. Can I skip deduplication?”

Questions About Account Security and Fraud Prevention

• “Someone claiming to be KK-DATA customer service added me on Telegram. How do I verify if it’s official?” (Please refer to the official channels listed on this page)
• “I suspect my account has been logged in by someone else. What should I do?”

These scenarios may not be detailed in official documentation, but two-way customer service can provide the most suitable solution for your current situation.

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How to Contact KK-DATA Customer Service via Telegram Bot? (4-Step Process)

Step 1: Click the Two-Way Customer Service Link to Start the Bot

Open Telegram and click the link below (or copy and open it in a browser; it will automatically redirect to Telegram):
https://t.me/kkdata_robot

You will see the KK-DATA bot’s chat interface. Click “Start” or send any message to activate it.

Step 2: Send Any Message to Bind Your Account (Optional)

The bot’s first reply will usually ask: “Please provide your KK-DATA account UID or registered email so we can locate your issue faster.”
If you are already logged into the console, you can find your UID (usually a string of numbers) in the top-right avatar → Account Information. Paste and send the UID to complete binding. If you haven’t registered, the bot will guide you to create an account.

Binding is not mandatory, but it is highly recommended so that the customer service agent can immediately view your task history and balance, avoiding repeated basic questions.

Step 3: Describe Your Screening Requirements

Describe your needs clearly in Chinese (or English). It is recommended to follow this structure:

• Target Platform: e.g., Telegram, WhatsApp, iMessage, RCS (one or more)
• Detection Type: Open detection, activity (if needed, specify 7/15/30 days), gender identification, export ID
• Number Count: Approximately how many numbers
• Target Country/Region: e.g., USA, India, Nigeria, etc. (if global random, also specify)
• Special Requirements: Whether deduplication is needed, specific fields to export, estimated budget range, etc.

For example:

Hello, I need a consultation. I plan to screen 30,000 UK numbers for WhatsApp validity and also export wsid. What is your accuracy rate for UK numbers? What would be the estimated cost for this task?

Step 4: Wait for Human Agent Reply and Get Solution Suggestions

The bot automatically assesses the complexity of the issue. Simple questions (e.g., “What is today’s price?”) will be answered directly. Slightly more complex questions will show “Transferring to a human agent, please wait…”.
During work hours (Beijing time 9:00-22:00), a reply usually comes within a few minutes; outside work hours, messages are saved and replied to immediately when the agent comes online.

The agent may request a small sample of numbers (e.g., 20-50) for a free trial screening to confirm data quality. After receiving the sample, the agent will share the trial results and recommend a configuration.

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What Information Should You Prepare Before Contacting Customer Service? A Checklist

To improve communication efficiency, prepare the following information before contacting two-way customer service:

• Account UID: Log in to KK-DATA Console → Personal Settings → Account Information
• Target Platform List: Telegram / WhatsApp / iMessage / RCS (can select multiple)
• Detection Type: Open detection / validity detection / activity detection / gender identification / export ID
• Number List Overview: Total count, main country distribution, format (E.164 or with + sign)
• Budget Range: How much USDT or balance you plan to spend
• Delivery Format Preference: CSV, TXT, or others (if custom field order is needed, state in advance)
• Historical Task Screenshot: If you encountered errors in previous tasks, capture the console error message and send it to the agent

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What Precautions Should You Take for Two-Way Customer Service Consultation?

Beware of Fake Customer Service

KK-DATA official channels are only the following Telegram accounts:

• Bot: @kkdata_robot
• Agent: @kkdata_cc
• Official Channel: @kkdata_channel

Any unknown account that proactively messages you claiming to be “KK-DATA senior customer service” or “limited-time offer representative” can be considered a fake. Do not provide passwords, transfers, or share API keys with them.

Protect Your Privacy

During conversations with customer service, do not reveal your login password, private key, SMS verification code, or other sensitive information. The agent only needs your UID or registered email to view account info—no password required. If an agent asks for your password, stop the conversation immediately and report it.

Understand Customer Service Response Timelines

During work hours (Beijing time 9:00-22:00), replies usually come within 5 minutes; outside hours (e.g., late at night, holidays) there may be delays. You can leave messages as in a regular chat app; the agent will reply in order upon returning.

Don’t Expect the Bot to Handle Complex Logic

The bot can only handle templated questions (e.g., “What is my balance?”, “Check task status”). For pricing plans, customized screening strategies, multi-user collaboration permissions, etc., you must transfer to a human agent. If the bot keeps giving standard answers, directly type “human agent” or “transfer to agent”.

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Besides Customer Service Consultation, What Self-Service Help Channels Are Available?

Although two-way customer service is great, if you just need basic operation and pricing information, self-service channels are more efficient.

• Official Website https://kkdata.cc/ — Product overview, feature list
• Billing Page https://kkdata.cc/billing/ — Latest unit prices (subject to console real-time prices)
• Documentation https://docs.kkdata.cc/ — Platform-specific screening tutorials, common error troubleshooting, API reference
• Application Console https://app.kkdata.cc/ — Create tasks, view balance, export data
• Official Channel https://t.me/kkdata_channel — Product update logs, promotions, usage tips

It is recommended to first check the FAQ and tutorials in the documentation. If the issue persists, then turn to two-way customer service. This saves your time and helps agents handle more complex issues.

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Frequently Asked Questions

Q: Do I need to pay for consulting via KK-DATA two-way customer service?
A: The consultation itself is completely free. Screening tasks are charged per number, consuming your balance. The agent will first evaluate the feasibility of the solution for free, e.g., providing a free trial screening of a small sample of numbers, at no charge.

Q: How long does it take to get a reply after contacting the bot?
A: During work hours, a reply usually comes within a few minutes; outside hours there may be delays, but messages are saved and the conversation continues once the agent comes online. It is recommended to consult during working days 9:00-22:00 for maximum efficiency.

Q: Can I submit screening tasks directly to the bot?
A: The bot is mainly used for consultation and task completion notifications. Task creation and management still need to be done in the KK-DATA Console. However, the agent can create test tasks or simulate running tasks on the backend for you.

Q: I forgot my account UID. How can I find it?
A: After logging into the console, you can see the UID in Personal Settings or Account Information. If you cannot log in, provide your registered email to the bot; the agent will help verify your identity and provide the UID.

Q: Do I need to provide sample numbers for testing after consultation?
A: If evaluating screening performance for a specific country or platform, the agent may request a small sample of numbers (dozens) for a free trial. Please follow the agent’s instructions. The sample should be anonymized (only numeric numbers), containing no other personal information.

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For further understanding of screening solutions, you can consult directly via two-way customer service; if you already have clear requirements, log in to the console to create tasks.
👉 Log in to Console to Start Screening
Two-way customer service link https://t.me/kkdata_robot
More resources: Official Website | Documentation